To all of our Pet Loving Clients,
Chagrin Falls Pet Clinic will remain open during this COVID-19 Pandemic and Dr. Carol will continue to provide needed veterinary services Monday through Saturday, by appointment.
Our hours will be tailored to our clients’ needs. We have made some adjustments to remain safe and healthy so as to be able to address your pet’s needs during this period.
While practicing good hygiene is always a priority, we acknowledge these are extraordinary times requiring we go above and beyond our customary actions to help prevent the spread of the coronavirus (COVID-19). Here is some information about the ongoing actions we are taking to help protect your health while we care for your pet.
We are handshake free. We are practicing, and encourage, social distancing. Signs containing helpful information about handwashing best practices and other prevention measures are posted. Be prepared, if the “Happy Birthday” song is not already stuck in your head, you may soon find yourself humming the tune.
We are keeping our hands washed, work areas wiped down, and frequently disinfecting clinical and common areas using a four-step process. Everything from clipboards and pens to counters, exam tables, and the medical supplies we rely on to provide care for your pet is receiving extra attention.
We are making numerous preparations to ensure we remain available to provide care and service to the pets in our community. Team members and Dr. Carol take their temperatures each day prior to entering our clinic.
Personal protective equipment is mandatory including masks and gloves. Curbside service is being provided so that pet owners may remain outside the clinic and/or in their cars.
Technicians will escort pets in and out of our clinic. We will use our clinic leashes and your collar and leash will remain with you so as to eliminate any potential contamination.
Dr. Carol will chat with owners by phone while you are in the comfort of your own car to be sure to address all of your pet’s needs as well as your concerns and questions. Medications, food and treats will be brought outside to you.
We are attuned to the rapidly evolving situation, monitoring all current guidelines from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and Johns Hopkins University Coronavirus Resource Center, along with updates from the Ohio Veterinary Medical Association and the American Veterinary Medical Association.
We are minimizing human traffic within our clinic so that our staff and Dr. Carol stay healthy and remain able to continue to care for your pets.